If you're having trouble joining a Session or Backstage, make sure you've completed the following:

  • Refresh your web browser

Tip: Hold Shift key when pressing the command+R (macOS) or Ctrl+R (Windows) combinations to reload the page without the cache.

  • Check your browser permissions

Click on the padlock icon next to the URL field and make sure Camera and Microphone are set to Allow for app.hopin.com web page.

  • Check the browser and make sure it is updated

Currently, using the latest versions of Google Chrome or Mozilla Firefox on your laptop or computer guarantees the best experience.

Note: Sometimes, third-party extensions can affect the experience by blocking some of the Hopin interface elements. That’s why we also recommend opening the event in Incognito mode (command+Shift+N on macOS or Ctrl+Shift+N on Windows) on Chrome or Private tab (command+Shift+P for macOS or Ctrl+Shift+P for Windows) on Firefox.

On mobile devices the experience will be limited for Organizers or Speakers and sufficient for event attendees. In case the mobile device is the only you have, please check to use Safari on iOS and Google Chrome on Android.

  • Restart your web browser.

Sometimes browser settings require a browser restart for changes to take effect.

Note: if a session is Moderated, you will not be able to join the session unless the moderator approves your request.

Most of the time, a refresh of the webpage will fix most problems.

If you tried the tips above and still unable to join a session or a Backstage, it could be due to one of the following reasons:

  • The Moderator or Organizer is not allowing you to enter the session or Backstage
  • The maximum amount of people are already on screen is reached

Try contacting the Organizer in the event chat. If none of the above fixes the problem, contact us at [email protected] and our 24/7 team will assist shortly.

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