In Hopin, you will be prompted to select your audio and video device so that people can hear and see you at the event, but if you are unable to select your AV options, it is probably because you need to give browser permissions for Hopin to access your AV devices.

First, please be sure that you are using Chrome (preferred) or Firefox (backup) and that it is up to date.

If that doesn't work, be sure to give browser permissions in Chrome:

Allow Camera and Microphone in a web browser

Click on the padlock icon next to the URL field and make sure Camera and Microphone are set to Allow for web page.

Make sure your camera and microphone are allowed for website.

You can also check to see if Hopin has access to your devices by entering the following link to your Chrome browser URL field:


Under Permissions, locate Camera and Microphone. Hopin should be one of the approved sites.

Note: Sometimes, third-party extensions can affect the experience by blocking some of the Hopin interface elements. That’s why we also recommend opening the event in Incognito mode (command+Shift+N on macOS or Ctrl+Shift+N on Windows) on Chrome or Private tab (command+Shift+P for macOS or Ctrl+Shift+P for Windows) on Firefox.

If none of the above fixes the problem, contact us at [email protected] and our 24/7 team will assist shortly.

Did this answer your question?