In Hopin, you will be prompted to select your audio and video device so that people can hear and see you at the event, but if you are unable to select your AV options, it is probably because you need to give browser permissions for Hopin to access your AV devices.

First, please be sure that you are using Chrome (preferred) or Firefox (backup) and that it is up to date.

If that doesn't work, be sure to give browser permissions in Chrome:

Allow Camera and Microphone in a web browser

On Firefox:

  • Click the video icon in the URL field
  • Choose the Camera and Microphone to share
  • Hit Allow for changes to take effect

On Chrome:

  • Click on the padlock icon next to the URL
  • Set Camera and Microphone to Allow

Note: Make sure your camera and microphone are allowed for https://hopin.com website.

You can also check to see if Hopin has access to your devices by entering the following link to your Chrome browser URL field:

chrome://settings/content/siteDetails?site=https%3A%2F%2Fapp.hopin.com%2F

Under Permissions, locate Camera and Microphone. Hopin should be one of the approved sites.

Note: Sometimes, third-party extensions can affect the experience by blocking some of the Hopin interface elements. That’s why we also recommend opening the event in Incognito mode (command+Shift+N on macOS or Ctrl+Shift+N on Windows) on Chrome or Private tab (command+Shift+P for macOS or Ctrl+Shift+P for Windows) on Firefox.

MacOS

Privacy settings on latest versions of macOS require the following permissions to be enabled in order to get the best Speaker experience on Hopin platform:

  • Camera
  • Microphone
  • Screen Recording

Camera

  • Open the System preferences
  • Navigate to Security & Privacy > Privacy
  • Choose Camera and allow browsers to access your camera

Once the permissions are granted, you will be able to come on screen with Camera.

Microphone

  • Open the System preferences
  • Navigate to Security & Privacy > Privacy
  • Choose Microphone and allow browsers to access your microphone

Once the permissions are granted, you will be able to come on screen using the Microphone.

Screen Recording

  • Open the System preferences
  • Navigate to Security & Privacy > Privacy
  • Choose Screen Recording and allow browsers record the contents of your screen

Once the permissions are granted, your browser will be able to choose any applications for screen sharing.

If none of the above fixes the problem, contact us at [email protected] and our 24/7 team will be happy to assist shortly.

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