Whenever you run into a 500 error or 404 error, please try the following troubleshoots:

  • Check the browser and make sure it is updated

Currently, using the latest versions of Google Chrome or Mozilla Firefox on your laptop or computer guarantees the best experience.

Note: Sometimes, third-party extensions can affect the experience by blocking some of the Hopin interface elements. That’s why we also recommend opening the event in Incognito mode (command+Shift+N on macOS or Ctrl+Shift+N on Windows) on Chrome or Private tab (command+Shift+P for macOS or Ctrl+Shift+P for Windows) on Firefox.

On mobile devices the experience will be limited for Organizers or Speakers and sufficient for event attendees. In case the mobile device is the only you have, please check to use Safari on iOS and Google Chrome on Android.

  • Refresh your web browser

Hold Shift key when pressing the command+R (macOS) or Ctrl+R (Windows) combinations

  • Restart your web browser.

Sometimes browser settings require a browser restart for changes to take effect.

  • Logout of your Hopin account and sign back in.
  • Restart your computer.

If none of the above fix the problem, contact us at [email protected] and our 24/7 team will assist shortly.

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