Create an organizer account

When you first sign up for Hopin, you will create an attendee account. An attendee account is what you use to attend events hosted on Hopin, and what is available the first time you log in. To host events, you will need to add an organization to your account.

To create an organization on Hopin:

  1. Sign in to Hopin and open Your Account page
  2. From the menu on the left, select the + New organization option
  3. Fill out the information about your organization
  4. Click Create organization button to finish.

Once your organization is created, you can access it from the left sidebar by clicking on the newly created Organization. By default, all newly created organizations are subscribed to the Free Plan. An organization can have one subscription at a time.

To create your first event, navigate to your organization and you will notice a Create Event option in the top right corner of the page.

Every organizer can create and access events at any time, even on the Free Plan. At the moment, the Free Plan is limited to hosting events with up to 5 attendees. No additional tickets are available for purchase. For events larger than 5 people, a paid subscription is required.

Hopin Subscriptions

An organization can have one subscription at a time. Two subscriptions are currently available:

  1. Monthly Early Access plan - $99 / organizer / month, and includes 100 tickets per organizer. Any number over 100 is $0.50 cents per registration. If you charge for tickets, Hopin’s platform fee is 7%, not including Stripe fees.
  2. Annual Pro Plan - starts at $18,000 per year and is ideal for events larger than 1,000 attendees. If includes features like custom branding and upload of attendee information from external registration systems.

To manage your subscription, select your organization and navigate to Billing tab.
At this time only Early Access is able to be subscribed to via the Billing tab.

In case you plan on running a large event that requires customization, dedicated support and the Pro Plan features, please reach out to us at [email protected].

Selling tickets. Connect your Stripe Merchant account

In order to create paid tickets for your event, you should connect (or sign up for) a Stripe Merchant account.

Note: Stripe is the only billing platform supported on Hopin at the moment.

An organization can have a single Stripe Merchant account connected. If you have multiple organizations, each should be connected to a separate Stripe Merchant account.

To connect your Stripe Merchant account, head to the Billing page of your Organization account. Then locate the Stripe integration:

Follow the on-screen instructions to establish a connection and upon completion, you can begin defining paid tickets for your event.

Your ticket sales revenue is deposited into your Stripe account 3-7 days after the sale occurs.

Hopin does not cover Stripe’s payment processing fee.

To issue refunds for tickets purchased by your attendees, go to the event in question, navigate to the your “View Attendees” tab, and select the refund button next to the attendee’s name.

Selling tickets. Invoicing and Receipts

When someone purchases a ticket for your event, Hopin will send them a basic receipt for their purchase. VAT invoices, if required, should be issued and sent to your attendees separately for the time being. Information on who purchased which ticket type is available on the “View Attendees” page. Hopin’s invoicing module is under construction.

Add members to your Organization

More team members make organizing and running events on Hopin easier. To add team members to your organization, open the Team tab in your Organizer Dashboard.

Note: If you are on the Early Access Plan, adding teammates (called organizers) will be an immediate additional charge of $99 and will include 100 extra tickets per month.

Input their email and hit Send invite. The user you sent the invitation to will see it upon logging in to their Hopin account.

Note: the email is case sensitive. For example if you add [email protected] as a teammate, but their email is [email protected], they will not see the invitation.

Additional organizers can create and manage all your events, invite other team members, and make changes to your billing account. There are no sub-accounts or team permissions to allow single event privileges.

Adding multiple organizations to your account

You can have multiple organizations tied to your Hopin user account. Each organization requires its own billing plan and Stripe Merchant account. You can use the same Stripe Merchant for each organization, but you will need to add it to each count individually.

Note: You can edit the name, logo, Primary (billing) email for your Organization at any time under the Profile section of your Organizer Dashboard.

Feel free to reach out to us at [email protected] in case you have questions or need assistance.

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