As with any events, online or offline, you and your team will probably be a little stressed — speakers can cancel last minute or not show up, a network connection can go down, and an attendee might aberrate — but don’t worry, here are several tips and how-tos that will help you keep your event as stress-free as possible from start to finish. 

You don't need to "start" your event.

Your Hopin event opens five minutes before the start time. This means everyone can enter your event through the registration page link. The “Tickets” button turns to “Enter Event”  and anyone who has registered will land in the reception area and start interacting. Your attendees will be able to chat, see Polls, and check out other attendees in the People tab.

There is nothing you need to do to “start” your event. It’s automatic. Most organizers “kick off” their event on Stage with a welcome message, but you can begin your event however you please.

Open three browser tabs.

To manage your event, you’ll probably want to have three browser tabs open:

  • The event itself -- so you can join Sessions, Networking, and Expo and other parts of the event as an attendee.
  • The Backstage -- so you can broadcast to the Stage.
  • Your event dashboard -- so you can make changes to settings of your event on the go, such as end times, schedule changes, adding speakers or sessions, or placing pre-recorded videos on the Stage or in vendor booths. All changes are real time once you save them.

Remember the Stage delay.

There is a ~10-20 second delay between the Backstage and the front Stage. So when you start broadcasting to the Stage, you won’t show up instantly. That’s okay. Continue speaking normally. When the front Stage does start streaming, make sure it’s muted. Otherwise, you’ll hear an unpleasant echo. 

Also, if you ask your attendees a question while you’re presenting on the Backstage, their responses in chat will come ~10-15 seconds after you ask the question.

Mute, delete, or remove aberrant Attendee behavior.

If an attendee is writing inappropriate messages in the chat, you can click the red “trash” icon next to their message to delete it instantly.

You can also go to the "People" tab, find the attendee and "Mute" or "Report" them. Muting an attendee will not allow their chats to show anymore. Reporting them sends a message to the Hopin team to we can review their actions.

To remove an attendee from an event, go to the "View Attendees" page in your event dashboard and click "Remove" next to the attendee's name. This will remove the attendee's registration.

If an issue with a user persists, you can reach out to Team Hopin directly (either by email at [email protected] or using the website chat) and we will swiftly respond and look into the situation, and remove the person from the event on the backend. 

Have a backup plan ready for absent speakers or bad network connections.

As with any event, online or offline, things happen. People get sick, get called away, or get delayed. There are things outside of your control to account for. In these scenarios, it’s always good to have a backup plan — maybe another speaker or someone from your team can step in, or a pivot to another area of the event, such as Networking or Sessions. Or encourage your guests to explore the Expo area.

How to present your slides in the Backstage.

To present your slides in the Backstage, follow these steps: 

  • Open your slides in a new tab or application.
  • In the Backstage once you are on screen, click Screenshare (it looks like a computer with a red line through it). 
  • Once your options appear, choose to share the Chrome tab, entire desktop, or application with your slides.
  • Your camera and slides will be split vertically 50-50 down the middle in the Backstage.
  • Your screenshare will automatically become the center of attention on the front stage for the attendees. Your video will become smaller and be located in the upper right hand corner of the event.

Direct your attendees with chat messages.

To direct people around your event, mention the plan in a welcome message on the Stage or use the event chat to post where everyone should be. Your Organizer messages are always highlighted in color so they’re easy to see. 

You can link to the area you want people to go to. For example, drop a link to the specific Session you want your attendees to join in the Event chat (i.e., https://www.hopin.to/events/your-event-name/schedule/1485/roundtables/1057). When you paste a link in Hopin, it automatically shortens to a clickable hashtag, (i.e., “#sessions/1057”). Attendees will land in the area in one click.

After you drop a link or message, pin it to the chat! Our new "pinned message" feature allows each chat has it's own pinned message to direct attendees. To create a pinned message, send a chat message and hover over it. You will then see a "thumbtack" icon, and all you do is click it.


Here is how it looks in the chat:

Once you click the icon, it will bring it to the top of the chat:

Replace the Stage with a pre-recorded video.

When you’re done with your live Stage events, you can switch the Stage from livestream to a pre-recorded video. This way, when attendees go to the Stage when it’s not live, they’ll still be able to watch a video (recordings are only available after the event). 

You can change the Stage from livestream to pre-recorded video by going to your event dashboard and under Stage. Click to edit the Stage, and switch the "Stream provider" from “Hopin” to “YouTube”/”Vimeo”/”Wistia,” input the video ID, and hit Save. 

Go to your event and hit Refresh and the pre-recorded video will be playable on the Stage. Note: your attendees will need to refresh if they are already in the Stage area. In addition, attendees will need to push play.

After your event

Once your event concludes, you’ll receive an email to view your event summary. Your event summary shows up in your event dashboard at the top under a new section “Event Reports” and it contains several parts--

View Summary: This shows you analytics from the event, including who showed up, number of connections made, location, etc. At the bottom of this page is the button to download your Event Chat Transcript.

Stage Summary: This houses all of your Stage recordings for the entire event and chats. The Stage is automatically recorded. You can also download the Stage Chat and Backstage chat at the bottom of this page.

Sessions Summary: This houses all of your Session recordings and chats. Please keep in mind Sessions are recorded up to a maximum of 2 hours per Session, and you must manually choose to record Sessions. You can also download all of the separate Session chats under each Session's video.

Note: If you have more than one stream in the Session, the chat will be one document. However, the video will be broken up into several 2 hour or less segments if everyone gets off of the screen, and and then comes back. Everyone going off screen triggers one recording to end, and a new recording to begin.

Expo Summary: Here you are able to download the Expo chat information. Expos are not recorded, so there will be no downloadable video data.

View Polls: This is where you can view your Polls and percentage results.

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